IT Support and IAM professional with 5+ years of experience across financial services, healthcare, and automotive sectors. Proven ability to deliver L1/L2 technical support, administer user lifecycle processes, and automate identity workflows. Holds ISO 27001:2022 and COBIT 2019 certifications.
Career Path
Self-Employed · Perth, WA
End-to-end hardware and software troubleshooting across Windows, Linux, and macOS. Applying AI-assisted automation and prompt engineering to accelerate diagnostics and generate technical documentation. Building n8n automation workflows to streamline client communication and recurring service tasks.
TEUNO · Technology Services Provider (Financial Sector) · Remote
Administered end-to-end user identity lifecycle — provisioning, deprovisioning, access certification, VPN setup, MFA enrolment, and credential management. Reduced VPN activation ticket response time by 60% through workflow re-engineering. Designed automated processes to audit and revoke dormant VPN permissions, reducing the organisation's attack surface. Managed access incidents under ISO 27001:2022 controls.
Security Data · On-site
Supported the design and continuous improvement of the ISMS aligned with ISO 27001:2022 and NIST Cybersecurity Framework. Played an active role in the organisation's successful ISO 27001:2022 certification and WebTrust recertification. Automated KPI report generation by consolidating security data into a centralised reporting pipeline. Maintained risk registers, control matrices, and information security policies.
Frenos y Frenos · Automotive Sector · Multi-site
Provided multi-site on-site IT support for hardware and software incidents. Led end-to-end migration of the accounting system to a cloud-based platform, reducing manual data-entry by 20%. Improved WAN/internet performance by 40% through structured ISP benchmarking and implementation of higher-capacity connectivity. Managed ICT asset inventory and hardware lifecycle across branches.
Technical Expertise
Credentials
Universidad de las Américas (UDLA) — Quito, Ecuador
CompletedUniversidad de las Américas (UDLA) — Quito, Ecuador
CompletedNIT Australia — Perth, WA
In Progress (Sep 2025)Information Security Auditing
CertifiedISO 27001:2022
CertifiedIT Governance Framework
CertifiedAzure Administrator Associate · Target Q3 2026
In ProgressIT Service Management · Target Q3 2026
In ProgressPortfolio
Projects coming soon — check back for updates.